Most Popular Questions


How Do I Place My First Order?
You can place your first order either online or by phone - whichever is more convenient for you!
Placing Your Order Online
Ordering online is quick and easy! Just follow these steps:
- Visit our website and click “Meal Plans” then “Prepared Meal Plans”
- Choose your meal quantity and select your default plan (Keto/Low Carb, Chef’s Choice, Lifestyle, Performance, or Plant Based)
- Customize your order by selecting the meals you’d like for the week - they’ll appear in your Order Summary
- Once you’ve selected your entrées, you’ll have the option to add on Breakfasts, Doughnuts, or Sweet Treats. If you prefer not to add extras, just click “Skip” to continue.
- When prompted, enter your email address, and submit the secure passcode sent to your inbox.
- List any food allergies, provide your contact details and select your delivery method (Home Delivery or Pick-Up Location)
- Enter your payment information and click Submit to complete your order
After your order is placed, you’ll receive a confirmation email. You’ll also be prompted to schedule your New Client Follow-Up Call with a member of our team. During this call, we will:
- Confirm the items in your order
- Review how delivery or pick-up works
- Walk you through the weekly billing cycle
Prefer to Order by Phone?
We’re happy to help! Just give us a call during our business hours at (813) 775-7104 ext. 4, and a team member will assist you with setting up your weekly meal plan.
Is There A Contract Or Minimum Subscription At Sign Up?
Signing up for ReBuilt Meals is completely commitment-free - there is no contract, no cancellation fee, and no long-term obligation.
We operate on a flexible weekly subscription model. For our Prepared Meal Plans, the minimum subscription is 5 meals per week. If you prefer to build your order from scratch, our A La Carte menu is available with a $50 minimum order.
You have the freedom to skip a week or cancel anytime, as long as changes are made before Tuesday at 5:00 PM EST. Payments are processed in advance each Wednesday for the upcoming week.
You can manage all upcoming orders in your Client Dashboard under the “Upcoming Orders” section, or by contacting our team - we’re happy to help!
Why Can't I Access My Account?
To access your account, you’ll need to log into your Client Dashboard. Here's how:
- Go to the login page on our website.
- Enter the email address associated with your account.
- Check your inbox for a secure passcode, then enter it to proceed.
Once logged in, you’ll have full access to your Client Dashboard, where you can:
* View and manage your subscription
* Select meals for the upcoming week
* Apply ReBuilt Rewards
* Update your payment methods
* Modify allergy notes
If you’re having trouble logging in, double-check that you’re using the correct email address and that the passcode didn’t land in your spam or promotions folder. Still stuck? Feel free to reach out to our team and we are happy to assist you!
I Just Signed Up! When Will I Get My First Order!?
This will depend on the date that you placed your first order as well as the plan that you chose. Any order made on or prior to Wednesday, will be guaranteed to start the upcoming week (Monday for Pick Up, Tuesday for Shipping). After Wednesday is a 'first come, first serve' basis. Once you place your order, you will be prompted to select your starting week, make your meal selections and schedule a standard follow up call that all new clients complete. During that call, we will go over the process of delivery, confirm the availability of your meal selections and review our weekly billing cycle.
What If I Have A Food Allergy?
We follow all Food Safety Standards and Operating Procedures involving allergies and cross contamination in our kitchen.
There is a section at checkout that will prompt you to include any food allergies/dietary restrictions. You can also add or update any allergies during the standard follow up call after placing your order, or by contacting the Client Relations Team during business hours.
Do You Check My Meal Selections For My Allergies?
No. If you are selecting your meals, the team will not reference your allergy notes. Please ensure that you are selecting meals that do not contain your allergies as we will send you what you select.
Allergy notes are only used if you do not select your meals. If you do not select your meals, you will be sent an assortment of meals that do not contain your allergies.
How Does The Menu Work?
Each plan has 5 different meals per week; There are 13 weeks of menus for each plan and the menu changes every week! Each Monday evening, we send a menu e-mail to all clients in our email database. You are able to select your meals for that particular week directly through your client dashboard. The new menu is posted to our website each week.
Don't forget that you can choose your meals! After the menu comes out, you have until the following Tuesday at 5:00 pm EST to adjust your breakdown or subscribed meal plan for the upcoming week. Otherwise you will receive an even assortment of meals from the plan that you are subscribed to.
What Is The Least Number Of Meals I Can Get Per Week?
The lowest amount of meals per week is 5 entrees. You are able to select 5 meals per week on all 4 plans (5 Day plan w/ 1 entree per day). You will receive all of your meals in a single delivery.
Other amounts of meals per week may be available, so if you are interested in a specific number of meals per week, just contact the ReBuilt Meals team and we can let you know what options are available!
How Does Your Billing Cycle Work?
Since we are a weekly meal subscription service, the system sets you up for recurring payments. This means that you will be billed automatically, in advance on Wednesday of each week, for the upcoming week of meals.
If you would like to make any sort of adjustment to your account (Skipping an order, adjusting your meal plan, selecting your meals, or cancelling), please notify the team by our weekly deadline, which is Tuesday at 5:00 pm EST. This will ensure that your account can be adjusted accordingly before the billing cycle begins the following day (which is Wednesday).
*Please note that modifications (e.g. skipping a week, cancelling, meal quantity adjustments, etc.) cannot be made to existing orders that have already processed in our system*
Am I Able To Skip A Week Of Meals?
Absolutely! While we are a weekly subscription service, there is no contract, so you have the flexibility to skip meals as needed. Follow these steps to skip a week (or more):
- Log into your account.
- Click on "Manage Subscriptions."
- Select "View Upcoming Orders."
- Locate the payment date for the week you want to skip. (Please note that payments are processed on Wednesday for the following week, not the same week you wish to skip.)
- Click "Skip," and you’re all set! Your subscription will resume on your next scheduled payment date.
If you have any questions, please call us at (813) 775-7104. Please note: Skips cannot be applied to an existing order.
Are the Meals Already Prepared, and How Do I Heat Them?
Yes! Our meals come fully prepared and portioned, so all you need to do is heat and enjoy. Each meal includes heating instructions right on the label. The containers are microwave-safe, so there's no need to separate items before heating. While we suggest using the oven for certain items to enhance flavor, please note that the containers themselves are not oven-safe.
Can I Freeze the Meals?
We don’t recommend freezing our meals. Since they’re already fully prepared when you receive them, freezing may affect their quality and texture. For the best taste, we suggest enjoying them by their designated "Use By" date. If you find you have extra meals, consider skipping a week (or two) to catch up on what you have on hand.
I Forgot to Skip an Upcoming Order and I Was Charged. Can I Get a Refund?
Please contact the team immediately and we will do our best to assist you! You can reach us by calling or texting (813) 775 - 7104 or submitting a Contact Us Form. Contact Us Forms are responded to during business hours by our team, so please keep an eye out for our reply!
There is an Error With My Order. Now What?
If there is an error with your order, please contact the team directly as soon as possible. Our team will work quickly to resolve the issue for you! You can call or text us at (813) 775 - 7104 or submit a Contact Us Form. Contact Us Forms are responded to during business hours by our team, so please keep an eye out for our reply!